Warranty portal
For orders placed after February 10, 2022, we have a new warranty portal Here you can easily indicate for which item you want to submit a warranty claim and upload any photos if necessary.
If necessary, we will also send you a free return label via this portal
Warranty
We care about our products and naturally do our utmost to deliver them to you in top condition. Unfortunately, however, it sometimes happens that an order gets damaged during transport or that something else happens that qualifies you for a warranty claim. By law, you are required to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will provide repair or replacement free of charge.
Complaints
It can always happen that something does not go entirely as planned. We recommend that you first report complaints to us by emailing info@ledloket.nl. Leidt If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. From February 15, 2016, it is also possible for consumers in the EU to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being processed elsewhere, you are free to lodge your complaint via the European Union platform.
MeinLED:
Nijverheidsstraat 2
7591 BM Denekamp
Overijssel Netherlands
Telephone:0541-29 93 20E-mail:info@ledloket.be
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