Terms & Conditions

This version of the Terms and Conditions entered into force in November 2017.

Article 1 Definitions

In these terms and conditions, the following terms have the following meanings:

1.1 “Purchase Agreement”: a purchase agreement whereby you purchase products at a distance (such as via the webshop, by telephone, or by email) and these products are delivered by us (or by a third party);
1.2 “you”: a consumer (natural person) who is not acting for purposes related to their trade, business, craft, or profession;
1.3 “Right of Withdrawal”: your option to cancel the Purchase Agreement within the cooling-off period;
1.4 “we”: the natural or legal person who offers products to you at a distance;
1.5 “Model Withdrawal Form”: the European Model Withdrawal Form included in Appendix I of these terms and conditions;

Article 2 Who we are

MeinLED B.V.
www.ledloket.nl/
Phone number: 0541-299320
Email address: info@ledloket.nl
Chamber of Commerce number: 83292293

 

Article 3 Applicability

3.1 These terms and conditions apply to every offer made by us and to every Purchase Agreement concluded with you.
3.2 Before you purchase anything from us, we will clearly bring these terms and conditions and any specific product terms to your attention. We must do so in such a way that you can download, print, and save these terms and conditions.
3.3 In the event of a conflict between the terms and conditions and the specific product or service terms, you may rely on the applicable provision that is most favorable to you.

Article 4 The offer

4.1 If a product is only available for a limited time or under certain conditions, this will be explicitly stated on the product page.
4.2 The product page contains a complete and accurate description of the offered products. The description is sufficiently detailed to allow you to properly assess the product. If we use images, these must be a true representation.
4.3 Each product page must be sufficiently clear so that your rights and obligations when purchasing the product are obvious to you.
4.4 However, we are not bound by mistakes or errors on the product page if it is abundantly clear to you that this is a mistake or error.

Article 5 The Purchase Agreement

5.1 The Purchase Agreement is concluded at the moment you accept the purchase of the product and the associated conditions.
5.2 After the conclusion of the Purchase Agreement, we will immediately send you a confirmation of receipt by email.
5.3 We ensure that you can order and pay safely, and we provide adequate technical and organizational security for all (personal) data.
5.4 Apart from our other statutory information obligations, we will provide you with the following information in writing, at the latest upon delivery of the product:

1. our visiting address where you can lodge complaints;
2. the conditions under which and the manner in which you can make use of the Right of Withdrawal, or a clear statement if the Right of Withdrawal is excluded;
3. information on guarantees and existing after-sales service;
4. the price of the product including all taxes; the delivery costs; the method of payment, delivery, or execution of the Purchase Agreement;
5. if you have a Right of Withdrawal, the Model Withdrawal Form.

Article 6 Right of Withdrawal

6.1 You have the right to cancel your order up to 14 days after the day of receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for return from your home to the webshop are for your own account. These costs are approximately 5.95 per package; consult your carrier's website for the exact rates. 

6.2 If you exercise your right of withdrawal, the product shall be returned to the entrepreneur with all delivered accessories and – if reasonably possible – in its original condition and packaging. Should the product be damaged or the packaging be damaged more than is necessary to sell the product, we may pass on this depreciation of the product to you. Therefore, handle the product with care and ensure it is properly packaged when returned.

6.3 To exercise this right, you can contact us via info@ledloket.nl. Wij We will then refund the order amount due within 14 days of registering your return, provided that the product has already been received back in good condition.

Article 7

Your obligations during the cooling-off period

7.1 During the cooling-off period, you must handle the product and the packaging with care. You may only unpack or use the product to the extent necessary to establish the nature, characteristics, and functioning of the product. The starting point here is that you may only handle and inspect the product as you would be allowed to in a physical store.
7.2 If you do not handle the product with care as set out in paragraph 1, and the product is damaged as a result, you are liable for the depreciation in value of the product.
7.3 You are not liable for any depreciation of the product if we have not provided you with all legally required information regarding the Right of Withdrawal before or at the time of concluding the Purchase Agreement.

Article 8 Exercise of the Right of Withdrawal by you and associated costs

8.1 If you exercise your statutory Right of Withdrawal, you must notify us within the cooling-off period by means of the Model Withdrawal Form or in another unambiguous manner.
8.2 You shall return the product, or hand it over to (an authorized representative of) us, within 14 days of the withdrawal.
8.3 You shall return the product with all supplied accessories, as far as possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by us.
8.4 The risk and burden of proof for the correct and timely exercise of the Right of Withdrawal lies with you.
8.5 You shall bear the direct costs of returning the product, unless we have not stated that you must bear these costs or if we bear these costs ourselves.

Article 9 Our obligations in the event of withdrawal

9.1 If you inform us that you wish to exercise the Right of Withdrawal, we will promptly send you an acknowledgement of receipt by email following this notification.
9.2 If you notify us within 14 days of receiving the products that you wish to exercise your Right of Withdrawal, we will refund all payments made by you, including any delivery costs, within 14 days of your notification. If we offer to collect the product ourselves, we may defer the refund until we have received the product or until you prove that you have returned the product, whichever is earlier.
9.3 For refunds, we will use the same payment method that you used, unless you agree to a different method. The refund is free of charge for you.
9.4 If you have chosen a more expensive method of delivery than the cheapest standard delivery, we are not required to refund the additional costs for the more expensive method.

Article 10 Exclusion of Right of Withdrawal

We may exclude the following products from the Right of Withdrawal if we clearly state this on the product page:

a. Products manufactured according to your specifications, which are not prefabricated and are manufactured based on your individual choice or decision, or which are clearly intended for a specific person.
b. Products whose price is subject to fluctuations in the financial market over which we have no influence and which may occur within the withdrawal period;
c.Products that spoil quickly or have a limited shelf life;
d. Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
e. Products that, by their nature, are irrevocably mixed with other products after delivery;
f. Alcoholic beverages whose price was agreed upon at the conclusion of the Purchase Agreement, but whose delivery can only take place after 30 days, and whose actual value depends on market fluctuations over which we have no control;
g. Sealed audio, video recordings, and computer software, of which the seal has been broken after delivery;
h. Newspapers, periodicals, or magazines.

Article 11 The price

11.1 During the validity period of the offer stated on the product page, the prices of the offered products will not be increased, except for price changes resulting from changes in VAT rates.
11.2 We reserve the right to offer products whose prices are subject to fluctuations in the financial market and over which we have no control, with variable prices. This will be stated with the offer.
11.3 The prices stated on the product page include VAT.

Article 12 Fulfillment of Purchase Agreement and Extra Warranty

12.1 We guarantee that the products comply with the Purchase Agreement and the specifications stated on the product page. We also guarantee that the products meet the reasonable requirements of soundness and/or usability, statutory provisions and/or government regulations, and any agreements made with you concerning use other than normal use.
12.2 An additional guarantee is understood to mean any commitment by us, our supplier, importer, or manufacturer in which they grant you certain rights or claims that go beyond what is legally required in the event that we fail to fulfill our part of the Purchase Agreement.
12.3 An additional guarantee never limits your legal rights and claims.

Article 13 Delivery and Execution

13.1 We shall exercise the utmost care when executing the Purchase Agreement and delivering the products.
13.2 We will deliver the product to the address you have provided to us.
13.3 We will deliver the products as quickly as possible and no later than within 30 days. We may agree upon a different delivery period with you.
13.4 If the delivery experiences a delay, or if an order cannot be fulfilled or can only be fulfilled partially, you will be notified of this as soon as possible, but no later than 30 days after placing the order. In that case, you have the right to dissolve the Purchase Agreement free of charge.
13.5 Following dissolution as referred to in the previous paragraph, we will refund the amount you have paid without delay.
13.6 The risk of damage and/or loss of products remains with us until the moment of delivery to you or to a representative designated in advance by you and made known to us, unless otherwise agreed.

Article 14 Payment

14.1 You shall pay the amounts due within 14 days after the cooling-off period has commenced, unless otherwise stipulated in the Purchase Agreement.If a cooling-off period is lacking, you shall pay the amounts due within 14 days after the conclusion of the Purchase Agreement, unless otherwise stipulated in the Purchase Agreement.
14.2 You may not be required to pay more than 50% in advance. If an advance payment has been stipulated, you cannot assert any rights regarding the execution of the relevant order until the stipulated advance payment has taken place.
14.3 You are obliged to report any inaccuracies in provided or stated payment details to us immediately.
14.4 If you fail to meet your payment obligation(s) on time, we must notify you of the late payment and grant you a period of 14 days to still fulfill your payment obligations. If you fail to pay within this 14-day period, you will also owe the statutory interest on the amount due.We may then charge you for extrajudicial collection costs. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2.500, =; 10% on the subsequent € 2.500, = and 5% on the next € 5.000, = with a minimum of € 40, =. We may deviate from the stated amounts and percentages in your favor.

Article 15 – Complaints procedure

The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days after the consumer has ascertained the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days calculated from the date of receipt.If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed answer.
If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the dispute settlement scheme.
In the event of complaints, a consumer must first turn to the entrepreneur. For complaints that cannot be resolved in mutual consultation, the consumer should turn to WebwinkelKeur (webwinkelkeur.nl), which will mediate free of charge. If a solution is still not reached, the consumer has the option of having their complaint handled by the independent dispute committee appointed by WebwinkelKeur, the ruling of which is binding, and both the entrepreneur and consumer agree to this binding ruling.Submitting a dispute to this dispute committee involves fees that must be paid by the consumer to the relevant committee.
A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur states otherwise in writing.
If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its option, either replace or repair the delivered products free of charge.

Article 16 Disputes

16.1 Purchase Agreements concluded between you and us to which these general terms and conditions apply are exclusively governed by Dutch law.
16.2 If the complaint cannot be resolved by mutual agreement, the Dutch court in Almelo, or the competent court of the district where you reside, shall have jurisdiction to hear the dispute.

Article 17 Amendments and additions to general terms and conditions

17.1 Amendments to these terms and conditions shall only take effect after they have been published in an appropriate manner. If these amendments apply to you during the term of an offer, the provisions most favorable to you shall apply.
17.2 Additional or divergent provisions must not be to your detriment. These must be recorded in writing and must be capable of being stored by you.

 

Annex I: Model withdrawal form

 

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: [name of seller]

[geographic address of seller]

[fax number of seller, if available]

[email address or electronic address of seller]

I/We* hereby give notice that I/we* withdraw from my/our* contract of sale of the following goods: [designation of product]*
Ordered on*/received on* [date of receipt for goods]
[Consumer(s) name(s)]
[Consumer(s) address]
[Consumer(s) signature] (only if this form is submitted on paper)

* Delete as appropriate or fill in where applicable.