Frequently Asked Questions

Orders can be modified or canceled as long as they have not yet been shipped. Please contact our customer service as soon as possible via info@ledloket.be

Delivery times depend on location and stock availability.

Orders placed before 4:00 PM will be delivered within 1-2 days (subject to availability).

Stock status is visible on each product page.

If a product is out of stock, the delivery time will be longer.

We accept payments via credit card (Visa, MasterCard), PayPal, bank transfer, and iDEAL.

Shipping costs vary depending on the order amount and location. Orders over €75 qualify for free shipping. For orders below this amount, shipping costs of €4,95.

Yes, as soon as your order has been shipped, you will receive a tracking number by email allowing you to follow the status of your shipment.

If you are not at home, the delivery person will leave a notice with instructions for a second delivery attempt or for picking up the package at a nearby collection point.

After completing your order, you will receive a confirmation email with your order number and an overview of the ordered products. Please also check your spam folder if you do not receive this email.

It is possible to change the delivery address as long as the order has not yet been shipped. Please contact our customer service as soon as possible via info@ledloket.nl

Our shipments are sent with PostNL and DPD. The carrier depends on the exact delivery address.

Requesting a return is very easy via our return portal. A form with the exact instructions is included with every order.

If your package goes missing during transit, please contact our customer service via info@ledloket.nl. Wij We will start an investigation with the carrier and send a replacement product if necessary.

This is naturally a very unfortunate situation. Should this occur, please report it immediately via the returns/warranty portal. The issue will be resolved directly by one of our colleagues.

If the order has not yet been shipped, you can contact our customer service to replace the incorrect product. If the order has already been shipped, you can return the product in accordance with our return policy.

We offer a warranty of at least 2 years on all our LED lights.

If you wish to submit a warranty claim, you can easily do so via our warranty portal.

Once the returned products have been received by us, it will take a maximum of 5-7 working days for the request to be fully processed.

After we have received and inspected your returned product, we will process the refund within 5-7 business days. The amount will be refunded via the original payment method.

After returning your product, you will receive a confirmation email with a tracking number. This allows you to track the status of your return.

Warm white light (2700K-3000K) has a yellow tint and creates a cozy, relaxed atmosphere. Cool white light (5000K-6500K) has a bluish tint and is ideal for workspaces and environments where clarity is important.

The lumen value indicates the total amount of visible light that an LED lamp produces. The higher the lumen value, the brighter the lamp.

Yes, our LED bulbs are highly energy-efficient and consume up to 80% less energy than traditional incandescent bulbs, which helps save on energy costs.

Check the specifications of your current lamp or fixture to find the correct fitting. Common fittings include E27 (large screw base), E14 (small screw base), and GU10 (twist-and-lock base).

Yes, many of our LED lights are dimmable. However, it is important to check whether your dimmer is compatible with LED lighting to prevent flickering or blinking.

Our LED bulbs have a lifespan of 25,000 to 50,000 burning hours, depending on usage and the type of bulb.

Certainly. You can cut both 1 and 3 phase tracks to any desired length. This can be done with a standard hacksaw.

Yes, for bathrooms we recommend LED bulbs with an IP44 rating or higher, which means they are protected against splashing water and suitable for humid environments.

The IP rating (Ingress Protection) indicates the degree of protection a light fixture offers against dust and water. For example, IP65 means completely dust-tight and protected against water jets. This is important for choosing lighting for different environments.